An early career in marketing and Customer Experience
Turning understanding of unique behaviours into finding the right buyers
Using these experiences, I have evolved my skills to include residential renovation, design and staging across multiple states. I am not a contractor, but my eye for design and what is relevant to specific buyers has made this transition a successful cross over endeavor.
Working with clients and customers across corporate and private sectors in both online and offline capacities
Understanding customer and their behaviours
In my earlier career stage, I worked within an agency framework. From global agency networks to independent firms, mixing technology, data and brand into a digital strategy approach to business transformation.
Business Transformation and Customer Satisfaction starts with a strong strategy
Highly qualified and motivated professionals
Customer Experience or CX has emerged as the leading transformational programme for many global omni channel businesses. Starting with a strong platform and exploring the business drivers we have created strategic roadmaps for many of the fortune 500 companies.
Research and Data Analysis
Working with customers requires constant feedback and primary research has always been an approach to moving things forward the right way. By looking at the data analytics, you can see patterns emerge and stop going just on gut instinct
Face-to-face, focus group and lab based research activities
Whether testing creative concepts, colour schemes or pricing models, face to face and focus group testing has always proven to be a clear indicator for what is hitting the mark and what is missing.
Global experience
UK, Europe, EMEA and Global clients. From ebay and Google, JPMorgan to Hay Group, I have worked with many global organisations to help define go to market strategies as well as help define what the opportunities to move forward with new projects,
The team leader
I have worked with some of the best and most talented team members since setting up my consultancy in 2010. These include team members across the southern US and all of the UK. Identifying the best team members ensures quality work is completed and delivered to our customers and clients.
Dwain Thomas
The consultant
From corporate to community, Dwain Thomas has incorporated his skills and expertise in working with some of the largest corporate entities to working with local and regional clients and customers to refine their offerings through renovation, staging and selling to maximize profits.
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